Frequently Asked Questions
01. General Information
QCould you recommend some local sightseeing attractions nearby?
【Nearby Sightseeing Spots】
Tenshodo Cave, Dogashima Yakushido Temple, Tombolo of Dogashima (Sehama Beach), Dogashima Cave Cruise, Komatsu Kanko Center Uokitei, Yuzo Kayama Museum, Dogashima Onsen, Sanshiro Islands
【Popular Attractions in the Area】
Dogashima, Tenshodo Cave, Koganezaki Cape, Sanshiro Islands, Ukishima Beach
QAre there gas stations nearby?
Please refer here for information regarding gas stations in the surrounding area.
QAre there staff members who speak English, Chinese, or Korean?
We have multilingual staff members, but please kindly note that available languages may be limited depending on the time of day.
QDo you have a map of the surrounding area?
Please click here to view a map of the area surrounding the hotel.
02. Guest Rooms
QDo you have room options with hot spring baths?
Yes, we offer guest rooms featuring hot spring baths.
The room types equipped with hot spring baths are as follows:
Deluxe Ocean View Twin (with Garden Hot Spring Open-Air Bath)
Luxury Ocean View (with Hot Spring Open-Air Bath)
Luxury Ocean View (with Garden Hot Spring Open-Air Bath)
Executive Ocean View Suite (with Hot Spring Open-Air Bath)
*The hot spring bath in these guest rooms uses free-flowing hot spring water (heated).
QWhat amenities are provided in the hot spring public bath?
The communal bath area is furnished with the following amenities:
Body wash, shampoo, hair conditioner, cotton swabs, razors, hair dryers, combs, facial toner, milky lotion, cleansing oil, hairbrushes, shower caps, hair liquid, hair tonic, and aftershave lotion.
QAre there amenities that we may take home?
Guests are welcome to take home items such as the complimentary bottled water and toothbrush sets provided in the guest room. Please refrain from taking home towels and room wear.
QDo you have guest rooms with open-air baths?
All guest rooms are equipped with an open-air micro-bubble bath (some featuring hot spring water).
The bathtub size comfortably accommodates approximately one adult.
In addition, rooms featuring open-air hot spring baths, such as the Executive Ocean View Suite, can comfortably accommodate approximately two adults.
03. Dining
QWhat are the breakfast hours?
Breakfast is served from 7:30 to 9:30.
QCan you accommodate dietary allergies?
Please feel free to inform us in advance if you have any food allergies or dietary restrictions.
For buffet meals, guests are kindly requested to select items according to their preference. Our staff will be happy to provide information regarding ingredients used, so please do not hesitate to ask.
*Please note that we may not be able to accommodate certain allergies.
*Please kindly understand that we cannot alter menu items based solely on personal preference.
QCan I reserve a time for dinner?
Dinner does not require advance reservations, and you may dine with us if seats are available on the day.
*However, for dining on weekends or during busy seasons, we kindly recommend contacting us to make a reservation by the day before your visit.
QWhat are the dinner hours?
Dinner is served from 18:00 to 20:00.
*Depending on reservation status, seating may be limited to an 80-minute time slot.
04. Reservations & Policies
QMay children share a bed with an adult?
Preschool children may stay free of charge using existing bedding (without extra meals or bedding).
Children of elementary school age and older will be charged adult rates.
QHow should I make a reservation if a child will be sharing a bed?
If you are traveling with a child who will be sharing a bed, please specify the total number of guests under "Number of guests per room" when making your reservation.
QCould you please inform me about the rates for children?
<Accommodation Rates for Children>
Children of primary school age and older are charged the adult rate.
Preschool children sharing existing bedding (without extra meals or bedding) may stay free of charge.
<Rates>
Preschool children: Free breakfast and dinner (Please note that a children's menu is not provided).
QWhat is your cancellation policy?
Cancellation fees may vary depending on the accommodation plan and booking method. Kindly ensure you review the plan details prior to booking. If you wish to cancel your reservation, please proceed via the confirmation email automatically sent upon booking completion. *For reservations made through other booking websites or travel agencies, please contact the respective agency directly.
05. Check-in & Check-out
QIs early check-in available?
Early check-in is subject to room availability. The fee is JPY 3,300 per room per hour.
QAre early check-in, late check-in, and late check-out available?
**Early Check-in**
Available upon request. Please note that it may not be possible depending on room availability.
Fee: JPY 3,300 per hour (tax included)
Time: From 11:00
*An additional charge equivalent to 1 night's stay will apply for check-ins earlier than 11:00.
**Late Check-in**
Please contact us if you will arrive significantly later than your scheduled arrival time.
**Late Check-out**
Available upon request. Please note that it may not be possible depending on room availability.
Fee: JPY 3,300 per hour (tax included)
Time: Until 15:00
*An additional charge equivalent to 1 night's stay will apply for check-outs after 15:00.
QWhat should I do if I will be arriving later than my scheduled check-in time?
If you expect to arrive significantly later than your scheduled arrival time, kindly inform us in advance.
QWhat are the check-in and check-out times?
Check-in: 15:00
Check-out: 11:00
06. Services
QCan I send luggage from the hotel?
Shipping services for your luggage (pay-on-delivery only) are available at the front desk.
*Shipping is limited to destinations within Japan.
*Courier service: Yamato Transport (Kuroneko Yamato)
*Rates vary depending on the size of the package and the destination; please check at the front desk on the day of shipping.
QDo you have baby baths available for rental?
We regret to inform you that baby baths are not available for rental.
QDo I need to purchase laundry detergent separately for the laundromat?
The coin-operated laundry machines automatically dispense detergent, so no separate purchase is required.
QDo you offer laundry services or have a laundromat on site?
Coin-operated laundry facilities are available on site.
Prices:
Standard Course (Wash + Dry): 500 JPY / cycle
Small Load Course (Wash only): 100 JPY / cycle
Small Load Course (Wash + Dry): 400 JPY / cycle
*Small load courses are for loads up to 2 kg.
The coin laundry is accessible 24 hours a day.
*Detergent is automatically dispensed.
07. Facilities
QWhat are the operating hours for the aesthetic treatments?
The operating hours for aromatherapy treatments are as follows:
Hours: 9:00–22:00 (Last entry at 18:00 / Last start at 21:00)
*Reservations for morning sessions must be made by 18:00 on the previous day.
QCan non-staying guests use the hot springs or public bath for day trips?
We regret to inform you that day-use bath services are currently not available. We kindly ask for your understanding.
QAre hot springs and public baths available?
[Information on Public Baths and Private Baths]
<Women's Bathing Hours>
Dangai Terrace no Yu (Cliff Terrace Bath): 15:00–24:00
Iisora no Yu: 5:00–10:30
<Men's Bathing Hours>
Iisora no Yu: 15:00–24:00
Dangai Terrace no Yu (Cliff Terrace Bath): 5:00–10:30
<Private Open-Air Bath>
Dokutsu no Yu (Cave Bath) Hours: 15:00–21:00 / 7:00–10:00 (Available April–October only)
*Please kindly note that the private bath is currently closed.
QIs the communal bath a hot spring?
Yes, our communal bath features natural hot spring water.
08. Rates & Payment
QCan I use e-money or mobile electronic payments?
We regret to inform you that electronic money and mobile electronic payments are not accepted. Thank you for your understanding.
QIf paying on-site, when should the payment be made?
For payments made on-site, we kindly request that payment be settled upon check-out.
QWhich credit cards are accepted?
For payments made on-site, we accept the following credit and debit cards:
・VISA, JCB, American Express, Diners Club, UC, DC, NICOS, UFJ Card, and Debit Cards
QWhat payment methods are accepted for the accommodation fee?
Accommodation fees can be paid in cash or by credit card.
For payment at the hotel, the following credit cards are accepted:
- VISA, JCB, American Express, Diner’s Club, UC, DC, NICOS, UFJ Card, Debit Card
*Please note that electronic money and mobile payments are not accepted. Thank you for your understanding.
09. Access & Transportation
QHow do I access the hotel from the station?
■ Approx. 60 minutes by Tokai Bus from Izukyu-Shimoda Station.
We offer a complimentary shuttle service to and from 'Dogashima', the nearest bus stop to our hotel. Please feel free to call us when you arrive at the bus stop, or after visiting local attractions such as the sightseeing boat or the Yuzo Kayama Museum, and we will gladly pick you up.
QHow can I access the hotel from the nearest airport?
Please note that there are no airports located near Il Azzurri.
For details on how to reach our hotel, please refer to our access information.
QIs there a parking lot for large vehicles?
Our parking lot can accommodate up to 5 buses and 50 passenger cars (approximately 42 outdoor spaces and 8 indoor garage spaces).
QWhich is the nearest station?
Izukyu Shimoda Station is the most convenient station when visiting Il Azzurri. We offer a direct complimentary shuttle service. Please see here for further details. The nearest bus stop is Dogashima. We also offer complimentary shuttle transfers to and from the Dogashima bus stop.
10. Membership Program
QAre there any special privileges if I stay on my birthday?
For birthdays and special anniversaries, we are pleased to prepare towel art in your room prior to your arrival.
Please mention your request in the remarks column when making your reservation.
QMy account has been locked and I cannot log in as a member.
Your member account will be locked automatically after six consecutive incorrect password attempts. The lock will automatically be removed after 1 hour, so please wait until then.
Please kindly note that resetting your password will not unlock the account immediately.
QHow can I become a member?
Please proceed from here to register as a new member.
View all questions (332)
01. General Information32
QCould you recommend some local sightseeing attractions nearby?
【Nearby Sightseeing Spots】
Tenshodo Cave, Dogashima Yakushido Temple, Tombolo of Dogashima (Sehama Beach), Dogashima Cave Cruise, Komatsu Kanko Center Uokitei, Yuzo Kayama Museum, Dogashima Onsen, Sanshiro Islands
【Popular Attractions in the Area】
Dogashima, Tenshodo Cave, Koganezaki Cape, Sanshiro Islands, Ukishima Beach
QIs there a hospital near the hotel?
Nishiizu Kenikukai Hospital is located approximately 5 minutes away by car, and Ishida Clinic is about 10 minutes away by car.
QAre there gas stations nearby?
Please refer here for information regarding gas stations in the surrounding area.
QAre there any banks or ATMs nearby?
There are no banks in the Dogashima area. The nearest ATM is located at Seven-Eleven, approximately a 3-minute walk from the hotel.
QAre there staff members who speak English, Chinese, or Korean?
We have multilingual staff members, but please kindly note that available languages may be limited depending on the time of day.
QDo you sell accommodation gift vouchers?
For details regarding gift certificates and accommodation vouchers, please contact the hotel directly.
QCould you tell me where to check the local weather forecast?
You can view the local weather forecast here.
QFrom where can I watch the fireworks?
The viewing location for the Dogashima Fire Festival Fireworks Display is just a 3 to 4-minute walk from Il Azzurri.
Please refer to our official information page for further details.
QWhat are the restrictions regarding smoking?
There is one designated outdoor smoking area located to the right of the entrance. All indoor areas of the hotel are strictly non-smoking.
QWhat is the official name of the hotel?
The official name of the hotel is "Il Azzurri" (イル・アズーリ).
QCould you recommend any activities in the area?
We would be delighted to assist you with activity recommendations over the phone. Please feel free to contact us at your convenience.
TEL: +81-558-52-0346
Hours: 9:00 - 18:00
QDo you have a map of the surrounding area?
Please click here to view a map of the area surrounding the hotel.
QAre there any fireworks festivals held nearby?
【Dogashima Fire Festival】
An annual fireworks festival that signals the start of summer in Nishi-Izu.
The viewing area is just a 3 to 4-minute walk from the hotel.
Please click here for more details.
QIs it possible to set off fireworks nearby?
You can enjoy fireworks at the nearby Norihama Beach.
QAre there any supermarkets nearby?
Supermarkets near the hotel include "Food Store Aoki Nishi-Izu Store" (approx. 5 minutes by car) and "MaxValu Matsuzaki Store" (approx. 8 minutes by car).
QWhat should I do in the event of an emergency evacuation?
In the event of an emergency, please follow the instructions provided by our staff to evacuate safely.
QDo you sell medicine at the hotel?
In accordance with the Pharmaceutical Affairs Law, we are unable to provide or sell medications.
QDo you sell sunscreen or tanning oil?
We regret to inform you that we do not sell sunscreen or tanning oil. Thank you for your understanding.
QWhere can I find information about career opportunities?
Please visit our careers page for current employment opportunities and details.
QHow many floors does the hotel building have?
Our hotel building has six floors.
QWhich company operates the hotel?
Our hotel is operated by Onko Chishin Inc.
QI would like to go snorkeling.
Regarding snorkeling, we kindly ask you to contact the hotel directly by phone for inquiries.
TEL: +81-558-52-0346
Hours: 9:00 - 18:00
QIs it possible to hide the chat icon?
You can hide the speech bubble by tapping the small "x" mark, and the chat icon by tapping the minus "-" mark.
QCould you please provide the hotel's official website URL?
Please visit our official website for further information and updates.
QCould you please provide information regarding other hotel guests?
We sincerely apologize, but in order to protect personal privacy, we are unable to disclose any information concerning our guests.
QIs there an operator available?
We sincerely apologize, but this service is an automated AI response system. Should you wish to speak with an operator, kindly contact the property directly.
QCould you please provide details regarding closed days and current operating status?
In the event of an emergency such as a natural disaster, or depending on social circumstances, operating hours may change or the property may temporarily close.
The latest information will be announced on our official website. If you require immediate assistance, please contact us directly by phone.
QAre there swimming beaches near the hotel?
Norihama Beach, a popular swimming spot in Nishi-Izu, is located approximately a 2-minute drive from our hotel. It is a very popular destination for families.
For details on Norihama Beach and other swimming beaches in the surrounding area, please refer to our official website pages.
QHow long does it take to receive a reply to an inquiry email?
We usually respond to inquiry emails within 1 to 2 days. However, please note that it may take a little longer during periods of high inquiry volume.
If you do not receive a reply, it is also possible that our message was not delivered due to your email settings, so please feel free to reach out to us by phone.
QAre there any convenience stores nearby?
There is a Seven-Eleven convenience store located a 3-minute walk from the hotel.
QInformation regarding the Year-end and New Year holiday period
Please check our official website for the latest information on operating hours and reservations during the Year-end and New Year holidays.
QI am unable to reach you by phone. What should I do?
We sincerely apologize if the phone lines are busy. Kindly try calling us again after a short while.
02. Guest Rooms77
QMay I invite non-registered visitors to my room?
For security reasons, non-registered visitors are not allowed in guest rooms. We kindly ask that you meet your visitors in the lobby.
QDo you offer baby cots?
We offer baby cots free of charge.
* Please note that quantities are limited.
Advance reservation is available. Please request one in the remarks column when booking or contact us by phone.
QAre bed guards available?
We have bed guards available for guest use.
Please kindly note that quantities are limited.
QIs there an electric kettle in the room?
An electric kettle is provided in your room for your convenience. Please feel free to use it.
QWhat type of bathroom and toilet facilities are in the rooms?
All guest rooms are equipped with a bidet toilet (Washlet).
All rooms feature a microbubble bath on the terrace (some rooms utilize hot spring water), as well as an indoor shower and bathtub.
QIs there a refrigerator in the room?
All guest rooms are equipped with a refrigerator.
Complimentary bottled water is provided for the number of guests.
QIs free Wi-Fi available?
Free Wi-Fi is available in all guest rooms.
If you have any questions regarding connection details, please feel free to ask our staff upon arrival.
QPlease provide the dimensions of the beds (futons).
The bed dimensions are as follows:
■ Deluxe Ocean View Twin (with open-air microbubble bath)
*Rooms for up to 4 guests
Bed size: 120cm × 195cm / Sofa bed: 101cm × 207.5cm
■ Deluxe Ocean View Twin (with open-air microbubble bath)
*Rooms for up to 3 guests
Bed size: 120cm × 195cm
Sofa bed in rooms with bed frames: 170cm × 195cm
Sofa bed in rooms without bed frames: 101cm × 207.5cm
*For Deluxe Ocean View Twin, Luxury Ocean View, Luxury Ocean View, Luxury Ocean View, and Executive Ocean View Suite, the bed size is 120cm × 195cm / Sofa bed: 170cm × 195cm.
QAre yukata or room wear provided?
We provide nightwear (pajamas) for our guests. ■ Size: One-size-fits-all for both men and women. ■ Children's sizes: Size S (for lower elementary school) and Size M (for upper elementary school). * Kindly refrain from wearing nightwear in the restaurant. You are welcome to wear it in other areas of the hotel.
QDo you have smartphone chargers available?
Smartphone chargers are available for rental. Please note that quantities are limited. Advance reservations are accepted via the remarks column when booking or by phone.
QIs it possible to join the beds together as a Hollywood Twin or move them against the wall?
Yes, we can arrange Hollywood twin setups or place beds against the wall.
Please submit your request when making a reservation, or call us after booking.
QDo you have room options with hot spring baths?
Yes, we offer guest rooms featuring hot spring baths.
The room types equipped with hot spring baths are as follows:
Deluxe Ocean View Twin (with Garden Hot Spring Open-Air Bath)
Luxury Ocean View (with Hot Spring Open-Air Bath)
Luxury Ocean View (with Garden Hot Spring Open-Air Bath)
Executive Ocean View Suite (with Hot Spring Open-Air Bath)
*The hot spring bath in these guest rooms uses free-flowing hot spring water (heated).
QWhat amenities are provided in the hot spring public bath?
The communal bath area is furnished with the following amenities:
Body wash, shampoo, hair conditioner, cotton swabs, razors, hair dryers, combs, facial toner, milky lotion, cleansing oil, hairbrushes, shower caps, hair liquid, hair tonic, and aftershave lotion.
QIs there a cafe or tea house in the hotel?
Exclusive Lounge for Guests: "Tramonto"
Location: 1st Floor
Operating Hours: 7:30 - 22:00 (Food service is available only from 15:00 to 18:00)
Fee: Complimentary for hotel guests
Enjoy snacks such as arancini and mixed nuts, along with free-flowing beverages including refreshing lemonade made with fresh lemons, draft beer, wine, limoncello, and other alcoholic options.
*Please note that we do not offer food menus for children.
*Menu items are currently subject to adjustment and may change.
*Drinks served in the lounge may be taken back to your guest room.
QWhat should I do if the bed gets stained or soiled?
We kindly ask that you inform the front desk staff if the bed becomes stained or soiled.
QIs there a kitchen in the guest room?
We regret to inform you that there are no kitchens available in the guest rooms. We kindly ask for your understanding.
QDo you have toothbrush sets?
Toothbrush sets are provided in all guest rooms.
QCan Mount Fuji be seen from the guest rooms?
While Mount Fuji cannot be seen from our hotel, you can enjoy stunning views of the sunset over the expansive Suruga Bay, Sanshiro Islands, and the rare natural phenomenon known as the Tombolo effect.
QRegarding TV connectivity (Screen Mirroring, HDMI, USB)
We regret that the televisions in our guest rooms do not support screen mirroring.
HDMI connection is available. If you wish to use HDMI, please mention this in the remarks section when booking.
Please kindly bring your own cable as cable rentals are not provided.
QAre bathrobes provided in the guest rooms?
We regret to inform you that bathrobes are not provided in the guest rooms. We appreciate your kind understanding.
QCan I stay in the same room for consecutive nights?
If you book consecutive nights under the same accommodation plan, you can stay in the same room. However, if your consecutive stay consists of multiple bookings under different plans, you may be required to change rooms. If you have any specific requests, please kindly inform us in advance.
QDo you have curling hair dryers available?
We offer curling hair dryers available for loan upon request.
QIs there a freezer available?
We kindly ask for your understanding that the refrigerators in the guest rooms do not have a freezing compartment.
QAre electronic cigarettes, such as IQOS, permitted in non-smoking rooms?
We kindly ask guests to refrain from using electronic or heated tobacco products in guest rooms. Please use the designated smoking areas.
QAre there locations in the hotel where we can view the sunrise or sunset?
All of our guest rooms are oceanfront, offering a sweeping view of Suruga Bay.\nWhile the sunrise cannot be seen from our hotel, you can enjoy the beautiful sunset as well as the night sky filled with stars.
QAre futons available? Is there a futon-laying service?
All guest rooms are furnished with beds. Please kindly note that we are unable to replace beds with futons.
QAre there non-smoking guest rooms available?
All guest rooms are entirely non-smoking.
QAre smoking rooms available?
We kindly inform you that we do not have smoking rooms. Dedicated smoking areas are available within the hotel for your convenience.
QIs there a bathroom in the guest room?
All rooms feature a microbubble bath on the private terrace (select rooms utilize natural hot spring water), as well as an indoor shower and bathtub. *Please note that Executive Ocean View Suites are equipped with a shower booth only.
QAre hair dryers available in the rooms?
Hair dryers are available in all guest rooms.
QAre towels provided in the rooms?
Bath towels and face towels are provided in all guest rooms.
QWhat should I do if an item in my room is malfunctioning (e.g., refrigerator not cooling, lights not turning on, no hot water)?
If you experience any issues with the amenities or equipment in your room, please do not hesitate to contact our staff.
QMay I walk around the hotel in room wear (yukata) and slippers?
Guests are welcome to wear sleepwear and slippers throughout the hotel.\nHowever, we kindly ask that you refrain from wearing sleepwear and slippers when dining at the restaurant.
QAre air purifiers available?
Air purifiers are provided in all guest rooms.
QAre there open-air baths (rotenburo)?
Yes, open-air baths are located within the communal bath area.
QAre shoes allowed inside the guest rooms?
Shoes are strictly prohibited inside guest rooms. There is a small step of 2–3 cm at the entrance where we kindly ask guests to change into slippers. Slippers are provided in every guest room.
QAre facial cleansers provided?
Facial cleansers, moisturizing creams, and other skincare products are provided in both guest rooms and the public bath.
QIs there a cold plunge bath available?
Yes, a cold plunge bath is available.
QCan I receive a massage in my room?
We offer in-room aromatherapy treatments. (Advance reservation required)
QAre the guest rooms equipped with air conditioning?
Yes, all guest rooms feature individually controlled air conditioning, allowing you to adjust the temperature to your preference.
QAre tableware and cutlery available for loan?
Yes, we can prepare them in your room if requested in advance.
We offer items such as forks, knives, and plates. Please feel free to contact us with your requests.
QCan guest rooms be accessed while seated in a wheelchair?
There is a ramp leading from the entrance, allowing room access via wheelchair after entering the building.
However, please note that there is a step of approximately 10 cm at the entrance to the guest rooms and the public bath.
If you have any special requests, please feel free to contact our staff, and we will do our best to accommodate you.
QDo you offer VOD (Video on Demand / pay-per-view TV)?
Guest room televisions only provide terrestrial channels and free BS satellite channels.
*Pay-per-view broadcasts are not available.
QAre slippers available in the guest rooms?
Slippers are provided in all guest rooms.
Two types are available:
- Disposable slippers
- Sandal-style slippers
*Please note that we do not offer slippers for children. We kindly ask for your understanding.
*Shoes are strictly prohibited inside the guest rooms. Please change into slippers at the entrance.
QAre shampoo and conditioner provided in the room?
Yes, shampoo and conditioner are provided in all guest rooms.
QAre drinks provided in the guest room refrigerator?
Complimentary bottled water is provided in the refrigerator for the number of registered guests.
*Please note that no other beverages are provided.
QCould you please tell me the Wi-Fi password?
We kindly ask you to inquire with our front desk staff upon arrival or refer to the information guide provided in your guest room for Wi-Fi connection details.
QWhat brand of hair dryer is provided?
We provide SALONIA hair dryers.
QIs there a closet in the guest room?
Yes, guest rooms are equipped with a closet.
QAre there guest rooms with a private garden?
We offer the "Luxury Ocean View (with Garden Onsen Open-Air Bath)" room category featuring a garden. While the open-air bath area is completely private and cannot be seen from other rooms, please kindly note that the edge of the garden is visible from certain guest rooms. To allow guests to fully enjoy the open atmosphere and breathtaking scenery, the edge of the garden is intentionally left unroofed.
QCan we enjoy a home theater experience in the guest room?
The Executive Ocean View Suite is equipped with a smart ceiling light featuring a high-performance projector and high-quality speakers (compatible with Bluetooth and AirPlay), allowing you to relax and enjoy your favorite movies and music.
QCould you tell me about the bedding in the guest rooms?
Our guest rooms are equipped with high-quality mattresses and bedding from France Bed.
QAre there amenities that we may take home?
Guests are welcome to take home items such as the complimentary bottled water and toothbrush sets provided in the guest room. Please refrain from taking home towels and room wear.
QWhat can I watch on the room television? (Channels / Streaming services / Pay TV)
Terrestrial digital broadcasts and BS satellite broadcasts are available in all guest rooms.
*Please note that pay-per-view channels are not available.
QWhat room amenities and equipment are provided?
[Room Amenities & Equipment]
□ Amenities in All Rooms
Body soap / Shampoo / Conditioner / Face & Hand wash / Cleansing oil / Milky lotion / Gel lotion / Toothbrush set / Shower cap / Hairbrush / Cotton swabs / Razor / Bath towel / Face towel / Slippers / Nightwear (two-piece, free size, unisex)
□ Equipment & Facilities
Air purifier / Electric kettle / Hair dryer / Empty refrigerator (complimentary bottled water per guest) / TV
[Executive Ocean View Suite Only]
Ceiling light equipped with high-performance projector and high-quality speaker (Bluetooth/AirPlay supported)
[Other Guest Rooms]
Bose mobile Bluetooth speaker with deep bass and high quality sound
Hammocks installed: 3 rooms (on the terrace of Luxury Ocean View x 2), 4 rooms (inside Executive Ocean View Suite x 1)
QAre the hot springs free-flowing directly from the source (gensen kakenagashi)?
We regret that the hot springs in both the public bath and guest rooms are not entirely free-flowing directly from the source.
The hot spring in the public bath uses a filtration and circulation system.
The hot springs in guest rooms with hot spring baths are free-flowing (kakenagashi).
*Please note that the water is heated.
QDo you have guest rooms with open-air baths?
All guest rooms are equipped with an open-air micro-bubble bath (some featuring hot spring water).
The bathtub size comfortably accommodates approximately one adult.
In addition, rooms featuring open-air hot spring baths, such as the Executive Ocean View Suite, can comfortably accommodate approximately two adults.
QIs in-room dining available?
We regret that in-room dining service is not available at Il Azzurri.
QDo rooms equipped with a bath feature a Jacuzzi?
All guest rooms feature a microbubble bath on the terrace (some rooms utilize natural hot spring water), as well as an indoor shower and bathtub.
[What is a Microbubble Bath?]
It is a bath that generates ultra-fine bubbles made from water and air. These microbubbles carry negative ions, which help remove impurities from the skin, promote blood circulation, and stimulate perspiration.
QIs it possible to request a specific room location (e.g., high floor, adjacent rooms, or corner room)?
We would be pleased to accept your preferences as a request; however, please note that we cannot guarantee them in advance.
*Depending on room availability and room type, we may not be able to fulfill your request.
QCould you please provide details regarding the suites and special guest rooms?
Located on the top floor, we offer the Executive Ocean View Suite featuring a private open-air hot spring bath.
Please click here for further details.
QIs there a shower room in the guest rooms?
Showers are equipped inside all guest rooms.
QAre pajamas provided?
We provide sleepwear for our guests. (Two-piece set, one-size-fits-all, unisex)
QHow spacious are the guest rooms?
Details regarding the size and layout of each guest room can be viewed here.
QAre televisions available in the guest rooms?
All guest rooms are equipped with an LCD television.
QAre there rooms available for three guests sharing one room?
All of our guest rooms can accommodate up to three guests in one room. An extra bed is also available.
As rates vary depending on the number of guests and the plan selected, please kindly check the rate plans when making your reservation.
QWhich floors are the guest room floors?
Guest rooms are located on the 2nd to 6th floors.
QAre the baths in the guest rooms hot spring water?
The following room types feature private hot spring baths:
- Deluxe Ocean View Twin (with Garden Hot Spring Open-Air Bath)
- Luxury Ocean View (with Hot Spring Open-Air Bath)
- Luxury Ocean View (with Garden Hot Spring Open-Air Bath)
- Executive Ocean View Suite (with Hot Spring Open-Air Bath)
QAre there rooms available for four guests in one room?
All room types except the Deluxe Ocean View Twin (with Garden Hot Spring Open-Air Bath) and Deluxe Ocean View Twin (1–3 guests) can accommodate four guests in a single room.
Extra beds will be provided. Please note that rates vary depending on the number of guests and the selected plan, so kindly check the rate details when making your reservation.
QWhat kind of view can I enjoy from the room?
All of our guest rooms offer an oceanfront view overlooking Suruga Bay. Guests can fully enjoy the breathtaking scenery, from stunning sunsets to beautiful starry skies under the moonlight. *Please note that due to the structural design of the building, fireworks during the fireworks festival cannot be viewed from the guest rooms. The viewing area for the fireworks festival is approximately a 3-minute walk from the property.
QHow many guest rooms are there?
We have a total of 46 guest rooms.
QHow many beds are available in each guest room?
Please refer to each individual guest room page for details regarding the number of beds available.
QMay I see photos of the guest rooms?
Photos of our guest rooms can be viewed here.
QAre extra beds available?
Extra beds are available. As charges vary depending on the number of guests and the selected plan, please check the room rate plan at the time of reservation.
QCould you inform me about the room arrangements on each floor?
The top floor (6th floor) exclusively features Executive Ocean View Suite rooms.
QWhat room types are available?
We offer various types of guest rooms tailored to different occasions. Please check here for details.
*Kotatsu (heated tables) are available exclusively during the winter season in the Executive Ocean View Suite.
QWhat is the guest capacity for each room type?
The room types and their respective maximum guest capacities are as follows:
- Deluxe Ocean View Twin (with open-air microbubble bath): Up to 4 guests
- Deluxe Ocean View Twin (with garden open-air hot spring microbubble bath): Up to 3 guests
- Luxury Ocean View (with open-air hot spring microbubble bath): Up to 4 guests
- Luxury Ocean View (with garden open-air hot spring microbubble bath): 4 guests
- Executive Ocean View Suite (with open-air hot spring microbubble bath): Up to 6 guests
03. Dining55
QMay I bring outside food and beverages?
<In Guest Rooms>
You are welcome to bring food and beverages into your guest room.
<In the Restaurant>
Outside food and beverages are generally not permitted in the restaurant. If you wish to bring something for an anniversary or special occasion, please consult with us in advance.
<Baby Food>
Baby food is permitted. If you would like your baby food warmed up, please ask our staff.
QWhat are the breakfast hours?
Breakfast is served from 7:30 to 9:30.
QCan I make a dinner reservation?
Yes, dinner reservations are accepted. Please contact us by email ([email protected]) or phone (+81-558-52-0346).
*For weekends, holidays, and peak seasons, we kindly recommend making a reservation at least one day in advance.
QCan you assist with making reservations for nearby restaurants?
We sincerely apologize, but we are unable to make restaurant reservations on your behalf through this chatbot.
QIs there a bar or lounge?
Exclusive Guest Lounge "Tramonto" | Location: 1st Floor | Hours: 7:30 - 22:00 (Food is served only from 15:00 to 18:00) | Fee: Free for hotel guests. Enjoy creating your own bruschetta with your favorite toppings on baguette slices, along with light snacks such as mixed nuts. We offer all beverages on a complimentary free-flow basis, including refreshing lemonade made with fresh lemons, craft beer, wine, and limoncello. *Please note that we do not offer food menus for children. *The menu is currently subject to adjustment and may change. *Beverages served in the lounge may be taken back to your room.
QIs there a restaurant in the hotel?
In a spacious, light-filled environment overlooking the sea of Izu, you can savor the delicious flavors of fresh, local ingredients. Dinner features an Italian buffet highlighting the rich bounties of Nishi-Izu's sea and mountains, while breakfast offers a Japanese and Western buffet with local flavors. ■ Restaurant: Taverna di Mare 【Breakfast】 Hours: 7:30-9:30 | Style: Buffet | Price: Adults (ages 6 and older) JPY 3,300 (tax included), Preschoolers (ages 5 and under) Free. * Seat reservations are not accepted; guests will be seated in order of arrival. * Operating hours may change depending on reservation status. 【Dinner】 Hours: 18:00-20:00 | Style: Buffet | Price: Adults (ages 6 and older) JPY 9,350 (tax included), Preschoolers (ages 5 and under) Free. * Advance reservations are not mandatory; you may dine if seats are available on the day. * During weekends and peak seasons, we recommend contacting us in advance to reserve. * Dining time may be limited to 80 minutes depending on reservations.
QDo you offer room service?
We regret to inform you that room service is not available.
There is a convenience store located approximately a 3-minute walk from the hotel.
QDo you offer an all-you-can-drink service?
We provide a complimentary free-flow drink service exclusively for staying guests.
Location: 1F
Hours: 7:30–22:00
Available from check-in through check-out
*1 Snacks and light bites: 15:00–18:00
*Beverages may also be enjoyed in your guest room.
For details regarding the menu and options, please visit our official website.
QCan non-staying visitors use the restaurant for dinner?
We regret to inform you that dinner service is not available for day visitors without accommodation. We kindly ask for your understanding.
For registered staying guests, dinner can be added for ¥9,350 (tax included).
QCould you tell me about the à la carte menu at the restaurant?
We regret that à la carte options are not available.
[Dinner] Italian Buffet
18:00–20:00
*Hours may vary depending on reservation status.
Price: ¥9,350
[Breakfast] Japanese & Western Buffet
7:30–9:30
Price: ¥3,300
*Meal charges apply to guests of elementary school age and above.
QAre barbecue facilities available?
We regret that our hotel does not have a barbecue site.
For information regarding nearby barbecue sites, please contact us directly by phone.
QIs there a dress code?
We do not have a specific dress code. Please feel free to wear comfortable, casual attire.
*Kindly note that nightwear is not permitted in the restaurant and lounge.
QCan you accommodate dietary allergies?
Please feel free to inform us in advance if you have any food allergies or dietary restrictions.
For buffet meals, guests are kindly requested to select items according to their preference. Our staff will be happy to provide information regarding ingredients used, so please do not hesitate to ask.
*Please note that we may not be able to accommodate certain allergies.
*Please kindly understand that we cannot alter menu items based solely on personal preference.
QWhere is the dinner venue?
Dinner is served at the Italian restaurant "Taverna di Mare" located on the 1st floor of the hotel.
QCan I reserve a time for dinner?
Dinner does not require advance reservations, and you may dine with us if seats are available on the day.
*However, for dining on weekends or during busy seasons, we kindly recommend contacting us to make a reservation by the day before your visit.
QDo you offer baby food?
We apologize, but baby food is not provided at our hotel. We kindly ask for your understanding.
You are welcome to bring your own baby food. Please let our staff know if you would like us to heat it up for you.
QCan I order additional dishes?
We apologize, but a la carte options are not available.
QWhat kind of alcoholic beverages are served in the lounge/bar?
In "Tramonto," the exclusive lounge for staying guests, we offer refreshing lemonade made with fresh lemons, as well as alcoholic and non-alcoholic beverages including draft beer, wine, and limoncello.
For snacks, we provide arancini, mixed nuts, and other light bites.
*Please note that menu items are currently subject to adjustment and may change.
*Beverages served in the lounge may be taken back to your guest room.
*We apologize, but food options for children are not available in the lounge.
QDo you have plans that include dinner?
Yes, we offer plans that include dinner.
Since dinner does not require advance reservation, guests on breakfast-only or room-only plans may also dine with us on the day if seats are available.
Additional charge: JPY 9,350 (tax included)
*Available exclusively to staying guests.
QCan I visit only for dining without staying overnight?
We regret to inform you that our dining facilities are not available for day-use guests. We kindly ask for your understanding.
QAre high chairs for children available in the dining area?
High chairs for children are available in the restaurant. Please feel free to request one from our staff if needed.
QHow is the quality of the cuisine?
We are pleased to share that our cuisine receives exceptionally high praise from our guests.
QCan I request menu alterations for ingredients I dislike?
Please kindly note that we are unable to accommodate menu modifications based on personal dietary preferences or dislikings. We appreciate your understanding.
QWhat kind of hotel is Il Azzurri? What are its main features?
All guest rooms at Il Azzurri are oceanfront and feature private open-air baths. Furthermore, to help you enjoy an exceptionally liberating and relaxing stay, we offer a free-flow beverage service for staying guests, spanning from welcome drinks to beverages during dinner. Please feel free to explore our website for further details regarding our facilities.
QCan I order food delivery, such as pizza?
We kindly ask guests to refrain from ordering food delivery to the hotel.
QHow can I make a restaurant reservation?
Restaurant reservation details are as follows:
[Breakfast]
We do not accept seat reservations for breakfast. Guests will be seated in order of arrival.
[Dinner]
For dinner reservations, please contact us by email ([email protected]) or phone (+81 558-52-0346).
*For visits during weekends or peak seasons, we recommend contacting us and making a reservation by the day before your stay.
QIs dinner served in the guest room?
Dinner is served in an Italian-style buffet format.
We regret that in-room dining is not available.
QCould you please provide information regarding breakfast for children?
<Prices>
Preschool children: Free for both dinner and breakfast (Please note that a dedicated children's menu is not available.)
Elementary school students: Dinner JPY 9,350, Breakfast JPY 3,300 (The menu is the same buffet as for adults.)
QWhat is served for breakfast?
For breakfast, we offer a Japanese and Western buffet featuring local specialties as well as Western options such as egg dishes.
QCan I make a reservation for lunch?
We regret to inform you that we are not open during lunch hours. We kindly ask for your understanding in advance.
QDo you offer welcome drinks?
We offer a complimentary free-flow beverage service for staying guests.
Location: 1F
Hours: 8:00–22:00
Available from check-in to check-out.
*Snack and food serving hours: 15:00–18:00
*Beverages may also be enjoyed in your guest room.
For details, please refer to https://ilazzurri.sakura.ne.jp/freeflow.html .
QIs there a drink menu available?
Complimentary beverages, including alcoholic options such as beer and wine, are available for your enjoyment. (Please check the available selection on the day of your visit.)
QWhat are the operating hours of the restaurant?
Restaurant "Taverna di Mare"
Location: 1st Floor
Hours:
[Breakfast] 8:00 - 10:30 (L.O. 10:00)
[Dinner (2 seating times)] 17:30 - 18:50, 19:00 - 20:50 (L.O. 20:00)
QDoes the restaurant offer private rooms or facilities for banquets?
We regret to inform you that our restaurant does not have private rooms available.
QCould you please provide information regarding alcoholic beverage service?
Alcoholic beverages are offered on a complimentary free-flow basis.
There are no restrictions on alcohol service even during priority measures for epidemic prevention.
Should there be any changes to our service offerings, announcements will be made on our official website.
Please check our official website for the latest updates. (As of January 25, 2022)
QIs breakfast served buffet-style?
【Breakfast Information】
■ Location: 1st Floor Taverna di Mare
■ Hours: 7:30 – 9:30
■ Style: Buffet
■ Price:
Adults (6 years and older): ¥3,300 (tax included)
Preschool children (5 years and under): Free
*We do not accept table reservations for breakfast. Guests will be seated in order of arrival.
QCould you please tell me the prices for the buffet?
[Breakfast]
■ Location: 1st Floor Taverna di Mare
■ Hours: 7:30 - 9:30
■ Style: Buffet
■ Price:
Adults (ages 6 and over): ¥3,300 (tax included)
Preschool children (ages 5 and under): Free
*We do not accept table reservations for breakfast. Guests are seated in order of arrival.
[Dinner]
An Italian buffet style is served.
Price:
Adults (ages 6 and over): ¥9,350 (tax included)
Preschool children (ages 5 and under): Free
Prior reservation is not required; guests are welcome if seats are available on the day.
*For weekends, peak seasons, and busy days, we recommend contacting us and making a reservation at least one day in advance.
QCould you please provide information about breakfast?
[Breakfast Information]
■ Location: 1F Taverna di Mare
■ Hours: 7:30 – 9:30
■ Style: Buffet
■ Price:
Adults (ages 6 and above): JPY 3,300 (tax included)
Preschool children (ages 5 and under): Free
*Please note that table reservations are not accepted. Guests will be seated in order of arrival.
QAre there any restaurants open for lunch within the hotel?
We regret to inform you that our restaurants are not open during lunch hours. We kindly ask for your understanding.
QCould you please provide information regarding consecutive stays?
We would be delighted to welcome guests staying for multiple consecutive nights.
Both breakfast and dinner are served in a buffet style, allowing you to enjoy a variety of dishes tailored to your preferences.
QWhat is the meal charge for children sharing a bed?
Preschool children may enjoy dinner with our compliments.
QDo you offer a dinner buffet?
For dinner, we serve an Italian-style buffet.
QCould you please tell me the price for breakfast?
Breakfast prices are as follows:
Adults (ages 6 and above): JPY 3,300 (tax included)
Preschool children (ages 5 and under): Complimentary
■ Location: 1st Floor, Taverna di Mare
■ Hours: 7:30–9:30
■ Style: Japanese and Western Buffet
*Please note that table reservations are not accepted. Guests will be seated in order of arrival.
QCould you please provide information about the restaurant menu?
For dinner, we offer an Italian buffet crafted with culinary techniques that bring out the true flavors of local delicacies from both sea and land.
For breakfast, enjoy a buffet featuring fresh local seafood and bountiful mountain delicacies, served in our dining room overlooking Suruga Bay.
QCan I add breakfast on the day of stay?
Same-day additions for breakfast are subject to seat availability.
For weekends, peak seasons, or busy days, we highly recommend reserving at least one day in advance.
QCould you tell me about dining with pets?
Regrettably, pets are not permitted at our hotel. We kindly ask for your understanding.
Guide dogs and service dogs are welcome to accompany you. Please inform us at the time of your reservation.
QAre there any restaurants where children are not allowed?
Our restaurant does not impose age restrictions, so young children are most welcome to dine with us.
QWhat are the dinner hours?
Dinner is served from 18:00 to 20:00.
*Depending on reservation status, seating may be limited to an 80-minute time slot.
QAre there menus for children or toddlers?
We do not offer specific menus for children (elementary school students) or toddlers.
QWhat are the meal charges for children and toddlers?
Meal charges for children and toddlers are as follows. [Breakfast] Elementary school students (ages 6 and over): JPY 3,300 (tax included) / Preschool children (ages 5 and under): Free [Dinner] Elementary school students (ages 6 and over): JPY 9,350 (tax included) / Preschool children (ages 5 and under): Free
QCan I change the number of guests, meal options, plan, or room type for each day during a consecutive stay?
If you wish to change the number of guests, meal preferences, plan, or room type for different days during a consecutive stay, we kindly ask that you make a separate reservation for each night. In addition, please let us know at the time of booking that you will be staying for consecutive nights.
QCan the dinner menu be changed for consecutive night stays?
As both breakfast and dinner are served buffet-style, please feel free to enjoy a variety of dishes to your liking.
*Please note that the main dinner dish changes daily.
QCould you please provide details about dinner?
■ Location: 1st Floor, Taverna di Mare
■ Hours: 18:00–20:00
■ Style: Buffet
■ Price:
Adult (ages 6 and above): ¥9,350 (tax included)
Preschool children (ages 5 and under): Free
Prior reservations are not required; if tables are available on the day, you are most welcome to dine with us.
*For weekends, peak seasons, and busy dates, we recommend contacting us and making a reservation by the day before your visit.
*Depending on reservation status, table seating may be limited to an 80-minute time slot.
QIs it possible to add dinner to my reservation?
Dinner reservations can be made by phone or email.
Please note that dinner is not strictly advance-reservation only; if seats are available on the day of your stay, you are most welcome to dine with us.
*During busy periods such as weekends and peak seasons, we kindly recommend contacting us to reserve at least one day prior to your visit.
Dinner is served as an Italian buffet.
Price: JPY 9,350 (tax included)
*Available exclusively for staying guests.
QCould you please inform me about the buffet menu?
Please click here to view our buffet menu.
04. Reservations & Policies44
QMay children share a bed with an adult?
Preschool children may stay free of charge using existing bedding (without extra meals or bedding).
Children of elementary school age and older will be charged adult rates.
QMay minors stay at the hotel without an adult?
Guests who are minors are welcome to stay. As a written parental consent form is required, please contact the hotel for further details.
QCan the hotel arrange a rental car reservation for me?
We regret to inform you that our hotel does not offer rental car booking services. We kindly ask for your understanding.
*Please note that there are no car rental offices in the immediate vicinity of the hotel. Car rental agencies are available around Izukyu-Shimoda Station.
QWhat should I do if I cannot find my reservation number?
If you do not know your reservation number, please check your reservation confirmation email.
QDo you offer any services or amenities for infants and children?
We provide baby cots free of charge.
*Please note that quantities are limited. Advance reservations are available; please request a cot in the remarks section when booking or contact us by phone.
In addition, we offer children's amenities, including toothbrushes and towels.
We also offer children's nightwear in sizes suitable for upper and lower elementary school children.
*Please note that nightwear for toddlers and infants is not available. Thank you for your understanding.
QAre there any attractions or recreational facilities for children nearby?
There is a Trick Art Exhibition located approximately a 5-minute walk from the hotel.
QWhat should I know regarding reservations made through travel agencies or online travel agencies (OTAs)?
For reservations made through travel agencies or third-party online travel agencies (OTAs), we kindly ask you to contact your booking provider directly for details and inquiries.
QWhat amenities are available for children and infants?
We offer children's toothbrushes and towels as special amenities for our young guests.
For nightwear, we provide sizes suitable for older and younger elementary school children.
Please kindly note that nightwear for infants is not available. Thank you for your understanding.
QCan I request a different size for the room wear (yukata)?
We provide free-size pajamas (unisex two-piece sets).
QAre nail clippers available for loan?
Yes, we offer nail clippers for rent.
Please note that quantities are limited. Advance reservations are also available; kindly inform us in the remarks section when booking or contact us by telephone.
QDo you offer rental potty seats for children?
Yes, child potty seats are available for rent.
QCan I stay at the hotel without a prior reservation on the same day?
Same-day reservations are welcome, subject to room availability. Please check room availability on our official website or other booking platforms, or contact us directly by phone.
QThe dates I wish to book show as "Fully Booked" on the website. Are there any rooms available?
We regret to inform you that we cannot accept reservations for dates that are fully booked. Furthermore, please note that we do not maintain a waiting list. Thank you for your understanding.
QCan I make a group reservation?
When booking through our official website, online reservations are not accepted for groups of 8 or more guests.
For details, please check the precautions for group reservations.
QAre thermometers available for loan?
Thermometers are available for loan.
*Quantities are limited. Advance reservations are available; please inform us in the request field when booking or contact us by phone.
QAre step stools available for children?
We provide step stools for children upon request.
QIs there an age limit for using the hot springs / public bath?
There is no age restriction for using the large public bath. Young children must be accompanied by an adult.
QCould you please provide information regarding COVID-19 safety measures and cancellation policies?
For details regarding our property's hygiene and safety measures, please visit our official website.
QCan I reserve rental items in advance?
Yes, rental items may be reserved in advance.
Please inform us in the request field when making your reservation, or contact us by telephone.
QIs complimentary bottled water provided in the guest rooms?
Yes, complimentary bottled water is provided in each guest room according to the number of guests.
QIs single occupancy permitted?
Yes, we gladly welcome solo travelers. Room rates vary depending on the room type and the dates of your stay.
Please check availability for detailed rates.
QDo you provide children's nightwear?
We offer children's nightwear in Size M (for upper elementary school children) and Size S (for lower elementary school children).
*Please kindly note that nightwear is not available for toddlers and infants. Thank you for your understanding.
QCan infants under one year old stay with us?
Guests traveling with young children are most welcome.
Children sharing a bed with parents (without separate bedding or meals) may stay free of charge.
*Co-sleeping is available for children aged 5 and under.
*Children aged 6 and above will be charged at the adult rate.
QWhat baby equipment is available?
We offer baby cots free of charge.
*Please note that quantities are limited.
Advance reservations are available. Please inform us via the request field when booking or contact us by phone.
QDo you offer day-use plans?
We regret to inform you that we do not offer day-use plans. We kindly ask for your understanding.
QCan I change my room type after making a reservation?
You can review your reservation details in the automatic confirmation email sent when your booking was completed. To modify or cancel your reservation, please proceed through the booking channel you originally used. If you have any questions, please feel free to contact us by phone or email.
*Changes to the room type or number of guests may not be accommodated depending on room availability.
*Price differences may apply depending on the changes made.
QHow should I make a reservation if a child will be sharing a bed?
If you are traveling with a child who will be sharing a bed, please specify the total number of guests under "Number of guests per room" when making your reservation.
QCan I change the number of guests after completing my reservation?
You can review your booking details in the automated confirmation email sent upon completing your reservation. For any changes or cancellations, please proceed through the booking channel or platform you originally used. If you have any questions, please feel free to contact us by phone or email.
*Please note that changes to rooms or guest count are subject to availability and may not always be possible.
*Additional charges or price differences may apply depending on the changes.
QCan I make a reservation by phone?
We kindly accept reservations online through our website.
QCan I change my length of stay after completing the reservation?
You may review your reservation details in the confirmation email automatically sent upon booking. To modify or cancel your reservation, please proceed through the booking channel or platform you originally used. Should you have any questions, please feel free to contact us by phone or email. *Please note that requests for changes to room type or number of guests may not be accommodated depending on room availability. *Price differences may apply depending on the changes made.
QCan I change my booking plan after completing a reservation?
You may review your reservation details in the confirmation email automatically sent upon booking. To modify or cancel your reservation, please proceed through the booking channel originally used. Should you have any questions, please feel free to contact us by phone or email.
*Please note that room type or guest count changes are subject to room availability.
*Price differences may apply depending on the changes made.
QCan I be placed on a waiting list for cancellations?
We regret to inform you that we do not maintain a waiting list for cancellations. We kindly request your understanding in this matter.
QIs it possible to book a room without meals?
We offer room-only plans. Please review the available options on our reservation page.
QI have not received my booking confirmation email.
If you have not received your confirmation email, it may be due to one of the following reasons:
- The email address entered was incorrect.
- The email was filtered into your spam/junk folder or blocked by your receiving settings.
Should you wish to verify your reservation, please contact us directly by phone.
Inquiries regarding your stay:
Reception Hours: 9:00 - 18:00
Tel: +81-558-52-0346
*Please note that reservations made through third-party websites may take some time to be notified to our system.
QHow far in advance can I make a room reservation?
Sales periods vary depending on the accommodation plan. Please check the room availability search on our official website for currently available plans.
QCould you please tell me about the available accommodation plans?
We offer a variety of accommodation plans tailored to suit your specific stay preferences.
Please check our current availability and plans via the search function on our official website.
QAn error occurred during my reservation. What should I do?
Should an error occur, we kindly ask you to refresh the page and try again.
QCan I stay with my pet?
Unfortunately, we do not offer guest rooms that accommodate pets. We kindly ask for your understanding.
Guide dogs and assistance dogs are welcome. Please inform us at the time of reservation.
QCan I check room availability?
Room availability changes constantly.
We kindly ask you to check the latest availability using the search function on our official website.
QCould you please inform me about the rates for children?
<Accommodation Rates for Children>
Children of primary school age and older are charged the adult rate.
Preschool children sharing existing bedding (without extra meals or bedding) may stay free of charge.
<Rates>
Preschool children: Free breakfast and dinner (Please note that a children's menu is not provided).
QI would like to make a reservation.
Please note that sales periods may vary depending on the accommodation plan. To proceed with your reservation, please visit our booking page.
QI would like to confirm my reservation.
You may review your reservation details in the confirmation email automatically sent upon booking. To modify or cancel your reservation, please process the request through the channel where the booking was originally made. Should you have any questions, please feel free to contact us by phone or email. *Please note that changes to room type or number of guests may not be possible depending on room availability. *Price differences may apply depending on the changes. If you require assistance, please contact us at TEL: +81-558-52-0346 (Hours: 9:00 AM – 6:00 PM).
QCould you please provide your contact information?
Our contact details are as follows. Il Azzurri 2145 Nishina, Nishiizu-cho, Kamo-gun, Shizuoka 410-3514, Japan [Inquiries regarding your stay] TEL: +81-558-52-0346 (Hours: 10:00 AM – 6:00 PM) FAX: +81-558-52-0434 *Reservations are accepted online. [Inquiries on your arrival day] TEL: +81-558-52-2222 Contact Form: https://il-azzurri.com/contact.html
QWhat is your cancellation policy?
Cancellation fees may vary depending on the accommodation plan and booking method. Kindly ensure you review the plan details prior to booking. If you wish to cancel your reservation, please proceed via the confirmation email automatically sent upon booking completion. *For reservations made through other booking websites or travel agencies, please contact the respective agency directly.
05. Check-in & Check-out16
QCan I store my luggage before check-in or after check-out?
We can store your luggage on the day of your check-in.
After check-out, we can store your luggage until your departure later that same day.
QIs early check-in available?
Early check-in is subject to room availability. The fee is JPY 3,300 per room per hour.
QIs there a curfew for the hotel entrance?
There is no curfew once you have checked in.
However, please note that the final check-in time is 22:00. If you expect to arrive later than planned, kindly inform us in advance.
TEL: +81-558-52-0346
Business Hours: 9:00–18:00
QCan I send my luggage to the hotel in advance?
When sending luggage to the hotel, please ensure that your check-in date and the guest name under the reservation are clearly written on the shipping label.
<Shipping Address>
Il Azzurri Front Desk
2145 Nishina, Nishiizu-cho, Kamo-gun, Shizuoka 410-3514, Japan
TEL: +81-558-52-0346
*Please note that we cannot accept items requiring temperature control, hazardous materials, or valuables.
*We are unable to accept cash-on-delivery (COD) shipments.
QCan I use the hot spring baths before check-in or after check-out?
Hot spring baths are available exclusively during your stay.
[Operating Hours]
15:00 - 24:00, 5:00 - 10:30
QMay I use the parking lot before check-in or after check-out?
Parking facilities are available from 12:00 PM on the day of check-in until 12:00 PM on the following day. Please kindly note that parking is not available outside of these hours. If you expect to arrive early, please feel free to contact us by phone to consult with our staff.
QShould I leave my room key at the front desk when going out?
We kindly ask that you leave your room key at the front desk when leaving the hotel during your stay.
QHow can I change my reservation after checking in?
If you wish to modify your reservation after check-in, please inform the front desk.
QDo I need to present identification upon check-in?
Generally, presenting identification is not required. However, foreign national guests are kindly requested to present their passports.
*Please note that identification may also be required for minors or depending on specific accommodation plans.
QIs late check-out available?
We are pleased to offer late check-out upon request.
QMay accompanying guests check in before the main guest?
Yes, accompanying guests may check in prior to the primary guest's arrival.
Kindly contact us in advance with the primary guest's details (name and telephone number) and notify us that an accompanying guest will be arriving first.
QMay I come and go freely after checking in?
Yes, you are free to come and go after completing check-in.
When leaving the hotel during your stay, kindly leave your room key at the front desk.
QAre early check-in, late check-in, and late check-out available?
**Early Check-in**
Available upon request. Please note that it may not be possible depending on room availability.
Fee: JPY 3,300 per hour (tax included)
Time: From 11:00
*An additional charge equivalent to 1 night's stay will apply for check-ins earlier than 11:00.
**Late Check-in**
Please contact us if you will arrive significantly later than your scheduled arrival time.
**Late Check-out**
Available upon request. Please note that it may not be possible depending on room availability.
Fee: JPY 3,300 per hour (tax included)
Time: Until 15:00
*An additional charge equivalent to 1 night's stay will apply for check-outs after 15:00.
QIs a floor map of the hotel available?
We regret to inform you that a floor map is not available on our official website.
We will provide you with a floor map upon check-in.
QWhat should I do if I will be arriving later than my scheduled check-in time?
If you expect to arrive significantly later than your scheduled arrival time, kindly inform us in advance.
QWhat are the check-in and check-out times?
Check-in: 15:00
Check-out: 11:00
06. Services30
QCan I store my valuables at the hotel?
We store valuables at the front desk free of charge. Please feel free to inquire.
QAre humidifiers available?
We offer humidifiers for rental.
QWhere is the front desk located?
The front desk is located on the 1st floor.
QHow are lost and found items handled?
Please contact us by phone with the following information, and we will promptly search for your item.
TEL: +81-558-52-0346 (Hours: 10:00–18:00)
• Your name
• Dates of stay (and room number if remembered)
• Details of the lost item (as detailed as possible)
• Contact information
*Lost items are stored for approximately one month.
*Opened food and beverages will be disposed of on the same day.
*Shipping of lost items is available only within Japan.
QCan I send luggage from the hotel?
Shipping services for your luggage (pay-on-delivery only) are available at the front desk.
*Shipping is limited to destinations within Japan.
*Courier service: Yamato Transport (Kuroneko Yamato)
*Rates vary depending on the size of the package and the destination; please check at the front desk on the day of shipping.
QCan you arrange a taxi or a chartered taxi for us?
Taxi arrangements can be made at the Front Desk. As it may take some time for the taxi to arrive, please consult with us in advance.
QDo you provide diaper disposal bins?
Diaper disposal bins are available upon request. Please note that quantities are limited.
QDo you have DVD players available?
DVD players are available for rental. Please note that quantities are limited. Advance reservations are accepted via the remarks column when booking or by phone.
QDo you have baby baths available for rental?
We regret to inform you that baby baths are not available for rental.
QDo you offer wake-up call services?
Yes, wake-up call services are available. Please inform the front desk if you would like to arrange one.
QDo you offer bicycle rentals?
We regret to inform you that bicycle rentals are not available at our hotel.
QDo you offer rental computers?
We regret to inform you that computer rental service is not available.
QCould you please provide your FAX number?
Our FAX number is as follows:
FAX: +81-558-52-0434
QIs there a microwave available?
A microwave is available on the 2nd floor of the hotel.
QDo you offer rental games such as playing cards?
Regrettably, we do not offer playing cards or other game items. We kindly ask for your understanding in advance.
QAre irons available for loan?
We provide irons and ironing boards for rental.
Please note that quantities are limited. Advance reservations are also available; kindly request them in the remarks section when booking or contact us by telephone.
QDo you offer laundry services?
We apologize, but laundry and dry cleaning services are not available.
QDo I need to purchase laundry detergent separately for the laundromat?
The coin-operated laundry machines automatically dispense detergent, so no separate purchase is required.
QAre hair irons available for rental?
Yes, hair irons are available for rental.
*Quantities are limited.
Advance reservations are welcome. Please let us know in the request field when booking or contact us by phone.
QIs it possible to sterilize baby bottles at the hotel?
A microwave oven is available for your use on the 2nd floor of the hotel.
QDo you have baby soap available for loan?
We offer baby soap available for loan upon request.
QAre baby safety gates available?
We do not offer baby safety gates. However, bed guards are available.
Please note that quantities are limited and availability cannot be guaranteed. We appreciate your understanding.
QAre there insects around? Are mosquito coils or insect repellents available for rent?
Depending on the season, insects may appear within the property premises.
QDo you offer laundry services or have a laundromat on site?
Coin-operated laundry facilities are available on site.
Prices:
Standard Course (Wash + Dry): 500 JPY / cycle
Small Load Course (Wash only): 100 JPY / cycle
Small Load Course (Wash + Dry): 400 JPY / cycle
*Small load courses are for loads up to 2 kg.
The coin laundry is accessible 24 hours a day.
*Detergent is automatically dispensed.
QDo you have strollers available for rental?
We regret to inform you that we do not offer stroller rental services.
QCould you please provide details on rental equipment available at the hotel?
[Rental Equipment]
Smartphone charger / Iron & ironing board / Thermometer / Nail clippers / Blow dryer brush / Hair straightener & curling iron / Alarm clock / DVD player / Bed guard / Baby crib / Children's step stool / Potty seat / Diaper pail
*Quantities are limited.
Advance reservations are available. Please request these in the remarks section when making a reservation or contact us by phone.
QDo you offer massage services?
We offer in-room aromatherapy treatments (by reservation only).
Using natural essential oils, the treatment addresses superficial skin care as well as deep muscle tension. It promotes blood and lymphatic circulation to encourage waste elimination, helping relieve stress and refresh your senses. Enjoy total face and body care that restores harmony to both mind and body.
Please refer to the details page for further information.
QIs there an ice machine in the hotel?
There is no ice machine in the hotel premises. Ice is available in the 1F Lounge, so please feel free to help yourself.
QCan you prepare a surprise anniversary or birthday cake?
As a small token of our congratulations, we would be delighted to set up towel art in your room prior to your arrival.
Please let us know your preference between a cake shape or a heart-shaped swan.
Cakes, flower bouquets, and other items are available for an additional charge.
Details are provided below; if you wish to arrange any of these, kindly contact us in advance.
[Cakes]
Please place your cake order from the link below:
https://cake.jp/inn/cart/il-azzurri/?r=1
[Other Items & Services]
Please feel free to consult with us regarding the following:
- Rose bouquet: ¥5,000 (Reservation required 5 days prior)
- Custom bouquet: From ¥4,000 (Reservation required 5 days prior)
- Dried flower arrangement (Natural style): ¥3,500 (Reservation required 1 day prior)
- Bath petals: ¥2,500 (Reservation required 1 day prior)
- Esthetic treatment: From ¥15,000 (Reservations accepted until 18:00 on the day of service; please contact us for details)
If you wish to make a request, please contact us at the email address below:
[email protected]
QAre you able to assist with a celebration surprise?
As a modest gift to celebrate your special occasion, we are delighted to place towel art in your room prior to your arrival. Please specify your preference between a cake design or a heart swan design.
Please note that cakes, flower bouquets, and other items are available for an additional fee as detailed below. If you wish to make an arrangement, kindly contact us in advance.
[Cakes]
Please order cakes via the following link:
https://cake.jp/inn/cart/il-azzurri/?r=1
[Other Options]
Please consult with us for the following items:
・Rose Bouquet: JPY 5,000 (Reservation required 5 days in advance)
・Custom Bouquet: From JPY 4,000 (Reservation required 5 days in advance)
・Dried Flowers (Natural Style): JPY 3,500 (Reservation required 1 day in advance)
・Bath Petals: JPY 2,500 (Reservation required 1 day in advance)
・Aesthetic Spa Treatment: From JPY 15,000 (Reservations accepted until 18:00 on the day; please contact us for details)
If you have any requests, please reach out to us at:
[email protected]
07. Facilities30
QDo you have wheelchairs available?
We offer wheelchair rentals.
*Please note that availability is limited.
Advance reservations are welcome. Please inform us in the remarks section when booking or contact us by phone.
QWhat are the operating hours for the aesthetic treatments?
The operating hours for aromatherapy treatments are as follows:
Hours: 9:00–22:00 (Last entry at 18:00 / Last start at 21:00)
*Reservations for morning sessions must be made by 18:00 on the previous day.
QCan male guests also use the aesthetic services?
Male guests may receive aromatherapy treatments if accompanied by a female guest in the same treatment room.
QCould you provide details about the beauty treatment services?
We offer in-room aromatherapy treatment sessions (by advance reservation only). Using natural essential oils, our treatment addresses not only surface care but also works deep into muscle tissues. It encourages blood and lymphatic circulation to help discharge waste, relieving stress and refreshing your mind and body through comprehensive facial and full-body care. Please see here for details.
QDo you provide skincare amenities (lotion, face wash, makeup remover)?
Lotion, milky lotion (emulsion), and cleansing oil are available in the communal bath area.
QIs there a store or shop inside the hotel?
Unfortunately, there is no convenience store inside the hotel. However, souvenirs are available for purchase at the shop located next to the front desk.
QDo you have accessible rooms?
We regret that we do not have barrier-free accessible rooms.
Please note that there is a step of approximately 10 cm at the entrance of the guest rooms.
Should you have any special requests or requirements, please feel free to contact our staff, and we will do our utmost to assist you.
QAre there vending machines in the hotel?
Vending machines are located in the elevator halls on the 2nd and 5th guest room floors.
QMay guests with tattoos use the public bath?
Yes, guests with tattoos are welcome to use our public bath.
QWhat are the health benefits of the hot spring?
Dogashima Onsen is said to be beneficial for the following conditions:
Neuralgia, muscle pain, joint pain, frozen shoulder, motor paralysis, joint stiffness, bruises, sprains, chronic digestive diseases, hemorrhoids, sensitivity to cold, cuts, burns, arteriosclerosis, chronic skin diseases, recovery from illness, fatigue recovery, and health promotion.
QAre there elevators or escalators in the hotel?
Elevators are available inside the building.
QWhat are the operating hours for the hot spring baths and public baths?
The operating hours for the communal baths and private baths are as follows:
<Women's Bathing Hours>
Dangai Terrace no Yu: 15:00–24:00
Matsuakari no Yu: 5:00–10:30
<Men's Bathing Hours>
Matsuakari no Yu: 15:00–24:00
Dangai Terrace no Yu: 5:00–10:30
<Private Open-Air Bath>
Dokutsu no Yu: 15:00–21:00 / 7:00–10:00 (April to October only)
*Please note that the private bath is currently closed.
QCan non-staying guests use the lounge?
"Tramonto" is an exclusive lounge for staying guests, and is unfortunately not available to non-registered visitors.
QWhat are the spring quality and properties of the hot spring?
The spring water of Dogashima Onsen is classified as a Potassium-Sodium Sulfate spring.
QDo you have table tennis facilities?
We regret to inform you that we do not have table tennis facilities available.
QIs there a kids' play area?
We regret that we do not have a kids' play area available.
QDo you have a foot bath?
We have a foot bath facility available for our guests.
QCan expectant mothers receive spa or massage treatments?
Guests who are pregnant and in their stable period may receive the 60-minute facial course only.
Please click here for details.
QIs the hotel wheelchair accessible?
There is a ramp at the entrance, allowing guests using wheelchairs to proceed directly to their guest rooms after entering.
However, please note that there is a step of approximately 10 cm at the entrance of the guest rooms and the public baths.
If you have any special requirements, please feel free to inform our staff, and we will do our best to accommodate your needs.
QDo you sell souvenirs at the hotel?
Souvenirs are available for purchase at the shop located next to the front desk.
QHow can I book a spa treatment?
To reserve an aromatherapy treatment, please contact the Front Desk by dialing extension 704 from your room.
QDo you have a fitness gym?
We regret to inform you that we do not have a fitness gym on the premises. We appreciate your kind understanding.
QDo you provide bathing wear (yuamigi)?
Yes, we provide modesty bathing wear ("yuamigi") for guests to wear while bathing. The open-air baths in our guest rooms are located directly on the oceanfront overlooking Suruga Bay. To preserve the sense of openness and breathtaking views, privacy screens have been kept to a minimum. We kindly ask that you wear the provided bathing wear when using the open-air bath.
QMay I use bath additives in the room?
Yes, you are welcome to use bath additives.
We also offer rose-shaped bath petals for purchase. If you wish to purchase them, please kindly place your reservation by the day prior to your stay.
QCan non-staying guests use the hot springs or public bath for day trips?
We regret to inform you that day-use bath services are currently not available. We kindly ask for your understanding.
QAre hot springs and public baths available?
[Information on Public Baths and Private Baths]
<Women's Bathing Hours>
Dangai Terrace no Yu (Cliff Terrace Bath): 15:00–24:00
Iisora no Yu: 5:00–10:30
<Men's Bathing Hours>
Iisora no Yu: 15:00–24:00
Dangai Terrace no Yu (Cliff Terrace Bath): 5:00–10:30
<Private Open-Air Bath>
Dokutsu no Yu (Cave Bath) Hours: 15:00–21:00 / 7:00–10:00 (Available April–October only)
*Please kindly note that the private bath is currently closed.
QWhere is the designated smoking area located?
There is one designated outdoor smoking area located to the right side of the main entrance.
QIs the public bath barrier-free accessible?
Handrails are installed in the bathtubs of the public bath.
To ensure a seamless and comfortable experience, please feel free to contact us by phone in advance if you have any questions or concerns.
QIs the communal bath a hot spring?
Yes, our communal bath features natural hot spring water.
QIs there a sauna available?
Saunas are available in the public baths.
08. Rates & Payment21
QCould you tell me about the massage rates?
The rates for aromatherapy treatments are as follows (By advance reservation only):
■ Facial 60 min. Basic (Dry / Sensitive Skin) / ¥15,000
*Facial and décolleté oil treatment (includes facial mask)
■ Body 60 min. Prone legs, back, décolleté, head / ¥15,000
■ Body 90 min. 60 min. course content + Supine legs (includes reflexology/acupressure on soles), hands / ¥22,000
Please check here for other treatment menus.
QCan I combine cash and credit card for payment?
Yes, you may split your payment between cash and credit card.
QHow much is the hot spring tax?
A bath tax of JPY 300 per person per night is charged for guests of elementary school age and above.
QCan I use JTB travel vouchers?
We regret to inform you that gift certificates and travel vouchers are not accepted. We kindly ask for your understanding.
QDo you offer shareholder benefits?
We do not offer shareholder benefits. However, we provide special plans and promotional offers. Please visit our official website for details.
QIs accommodation tax charged separately?
We do not levy an accommodation tax.
QCan I receive a certificate of stay?
Should you require a certificate of stay, please feel free to request one at the front desk.
QCould you tell me the local taxi fares?
As taxi fares vary depending on traffic conditions, season, and company, we are unable to provide exact rates via chatbot. Please contact the taxi companies directly for detailed fare information.
QDo you accept debit cards?
Yes, debit cards are accepted at Il Azzurri.
QCan I use e-money or mobile electronic payments?
We regret to inform you that electronic money and mobile electronic payments are not accepted. Thank you for your understanding.
QCan I use travel agency gift certificates to pay for my stay?
We regret to inform you that gift certificates from travel agencies are not accepted. We kindly request your understanding in this matter.
QCan I use hometown tax donation (Furusato Nozei) accommodation vouchers?
Please note that our hotel does not accept electronic gratitude vouchers from Nishi-Izu Town hometown tax donations (Furusato Nozei).
QCan you issue a receipt?
We can only issue receipts for payments made directly at the hotel. For advance online payments, please issue your receipt through the booking website where the payment was processed.
QCan I change a pay-at-hotel reservation to advance payment?
If you wish to change your payment method after making a reservation, we kindly ask that you rebook your reservation.
QIs the displayed room rate per person?
The room rate displayed on the plan search page is the total amount for the searched number of guests.
You can view the breakdown of charges under "Price Details" as you proceed with your reservation.
QIf paying on-site, when should the payment be made?
For payments made on-site, we kindly request that payment be settled upon check-out.
QWhich credit cards are accepted?
For payments made on-site, we accept the following credit and debit cards:
・VISA, JCB, American Express, Diners Club, UC, DC, NICOS, UFJ Card, and Debit Cards
QCould you provide information regarding accommodation discounts and promotional coupons?
Information regarding special campaigns and coupons is announced on our homepage.
QHow much is the accommodation rate?
Room rates fluctuate depending on the plan and availability. We kindly ask you to check the vacancy search on our official website.
QCan I pay the accommodation fee in advance?
Yes, advance payment is available by selecting "Advance Credit Card Payment" on the payment method selection screen when making your reservation.
QWhat payment methods are accepted for the accommodation fee?
Accommodation fees can be paid in cash or by credit card.
For payment at the hotel, the following credit cards are accepted:
- VISA, JCB, American Express, Diner’s Club, UC, DC, NICOS, UFJ Card, Debit Card
*Please note that electronic money and mobile payments are not accepted. Thank you for your understanding.
09. Access & Transportation24
QHow do I access the hotel from the station?
■ Approx. 60 minutes by Tokai Bus from Izukyu-Shimoda Station.
We offer a complimentary shuttle service to and from 'Dogashima', the nearest bus stop to our hotel. Please feel free to call us when you arrive at the bus stop, or after visiting local attractions such as the sightseeing boat or the Yuzo Kayama Museum, and we will gladly pick you up.
QWhere is the bus stop located?
<Using the Hotel Shuttle Bus> Shuttle service operates between Mishima Station and the hotel. <Using Public Buses> We offer complimentary shuttle transfers between the hotel and Dogashima, the nearest bus stop. Please feel free to call us upon your arrival at the bus stop, or after visiting local attractions such as the sightseeing boat or the Yuzo Kayama Museum, and we will gladly pick you up.
QHow can I access the hotel from the nearest airport?
Please note that there are no airports located near Il Azzurri.
For details on how to reach our hotel, please refer to our access information.
QIs parking available for motorcycles?
Motorcycles and bicycles may be parked in the available spaces within our parking area.
Depending on availability on the day, space in our indoor garage may also be used.
QHow can I check or reserve the shuttle bus service?
For shuttle bus reservations between Mishima Station and Il Azzurri, please use our online reservation form:
https://il-azzurri.com/shuttle.html
Upon completion, a confirmation email will be sent to you.
*Advance reservation required (at least 3 days prior to arrival).
*We do not accept shuttle inquiries or reservations via telephone.
■ Shuttle Service to/from the Nearest Bus Stop
Complimentary transportation is provided between the hotel and the nearest bus stop, "Dogashima". Please contact us by telephone to inquire.
TEL: +81-558-52-0346
For modifications or cancellations, please reach out to us directly.
QHow can I access the hotel from Tokyo Station?
Access between Tokyo Station and Il Azzurri is as follows:
<By Train>
■ Access from Tokyo Station
1. Take the Saphir Odoriko Limited Express to Shimoda Station (approx. 2 hours 30 mins on regular schedule / approx. 3 hours on temporary service), then take a local bus for approx. 50 mins or a taxi for approx. 40 mins from Shimoda Station.
2. Take the Odoriko Limited Express to Shuzenji Station (approx. 2 hours 15 mins), then take an express bus for approx. 80 mins or a taxi for approx. 60 mins from Shuzenji Station.
3. Take the Shinkansen (Tohoku Shinkansen) to Mishima Station (approx. 1 hour), transfer to the Izu Hakone Railway Sunzu Line to Shuzenji Station (approx. 35 mins), then take an express bus for approx. 80 mins or a taxi for approx. 60 mins from Shuzenji Station.
<By Car>
■ From Tokyo Area
Tokyo IC → Atsugi Road (approx. 55 mins) → Odawara via Route 135 (approx. 2 hours) → Shimoda via Prefectural Route 15 (approx. 35 mins)
Tokyo IC → Tomei Expressway (approx. 1 hour) → Numazu-Nagaizumi IC via Izu Jukan Expressway (approx. 20 mins) → Kannami Tsukamoto IC via Izu Chuo Road (approx. 20 mins) → Shuzenji via Route 136 (approx. 65 mins)
QIs there a parking lot for large vehicles?
Our parking lot can accommodate up to 5 buses and 50 passenger cars (approximately 42 outdoor spaces and 8 indoor garage spaces).
QWhich is the nearest station?
Izukyu Shimoda Station is the most convenient station when visiting Il Azzurri. We offer a direct complimentary shuttle service. Please see here for further details. The nearest bus stop is Dogashima. We also offer complimentary shuttle transfers to and from the Dogashima bus stop.
QAre there charging spots for electric vehicles (EV)?
Yes, we have two electric vehicle charging spaces available on the premises.
QCan non-overnight guests ride the shuttle bus?
The shuttle service is available exclusively for guests with a confirmed room reservation. We appreciate your understanding.
QIs there a bicycle parking area available?
Motorcycles and bicycles may be parked in open spaces within the parking lot.
Subject to availability on the day, space in the indoor garage may also be used.
*Please note that guests are kindly requested to manage and secure their own vehicles.
QWhat are the hours of operation for the parking lot?
Parking is available from 12:00 PM on the day of check-in until 12:00 PM on the day of check-out.
Please note that parking outside of these hours is not permitted.
QCan I reserve a parking space in advance?
Prior reservation for the parking lot is not required.
QWhen is the snowfall season?
In Izu City, temperatures are at their lowest during January and February.
There is a possibility of snowfall during this period.
QCould you please provide directions to the hotel?
Please tap the menu at the bottom left and select the "Route Guidance" feature.
By entering keywords in response to the AI prompts, directions to your destination will be displayed.
QWhere is the nearest bus stop?
The nearest bus stop to Il Azzurri is "Dogashima".
We offer a complimentary shuttle service to and from the "Dogashima" bus stop.
QWhere should I park if the main parking lot is full?
Should the main parking lot be full, please kindly use our second parking lot, located less than a 1-minute walk away. Please note that there are no public parking lots nearby; however, we have secured sufficient parking spaces for all guest rooms.
QMay I enter and leave the parking lot freely during my stay?
Yes, you are free to park and leave at any time without notifying the front desk.
Please note that parking spaces cannot be reserved. Should the main lot be full upon your return, please kindly use the 2nd Parking Lot located less than a minute's walk away.
QHow can I check for damage caused by natural disasters (such as typhoons, heavy rain, or snow) and local transportation disruptions?
For damage and safety status caused by natural disasters such as typhoons, earthquakes, or heavy rain, please check the official local municipality website.
For the latest updates regarding surrounding transportation disruptions, please contact the respective transportation service providers you plan to use.
QIs parking available?
[Parking Information]
■ Fee: Complimentary for staying guests
■ Capacity: 50 vehicles (approx. 42 outdoor spaces, 8 indoor garage spaces)
■ Hours of operation: From 12:00 PM on the day of check-in to 12:00 PM the following day
*Parking is not available outside of these hours.
*Advance parking reservation is not required.
QCan I make a same-day reservation for the shuttle bus service?
We offer complimentary shuttle transfers between the hotel and the nearest bus stop, "Dogashima".
We will be happy to pick you up upon your arrival at the bus stop, or after visiting local attractions such as the sightseeing boat or the Yuzo Kayama Museum. Please feel free to call us when you are ready.
QWill a cancellation fee be charged if a reservation is canceled due to natural disasters or public transportation disruptions?
In the event of a cancellation due to natural disasters or disruptions to public transportation, please contact us by phone, as we are unable to verify your reservation status via the chatbot. We will guide you through the details, including cancellation fees.
QCould you please tell me the shuttle bus schedule?
<Using the Hotel Shuttle Bus>
Shuttle services are available between Mishima Station and Il Azzurri.
■ Regarding transfers to and from the nearest bus stop, please contact us by phone.
TEL: +81-558-52-0346
We offer a complimentary shuttle service between the hotel and the nearest bus stop, "Dogashima".
Please feel free to call us when you arrive at the bus stop, or after visiting local attractions such as the sightseeing boat or the Yuzo Kayama Museum, and we will be delighted to pick you up.
QDo you offer a shuttle service?
<Hotel Shuttle Bus>
Operates between Mishima Station and the hotel.
<Public Bus Users>
We offer a complimentary shuttle service to and from Dogashima, the nearest bus stop to our hotel. Please feel free to call us upon your arrival at the bus stop, or after visiting local attractions such as the sightseeing boat or Kayama Yuzo Museum, and we will gladly come to pick you up.
10. Membership Program3
QAre there any special privileges if I stay on my birthday?
For birthdays and special anniversaries, we are pleased to prepare towel art in your room prior to your arrival.
Please mention your request in the remarks column when making your reservation.
QMy account has been locked and I cannot log in as a member.
Your member account will be locked automatically after six consecutive incorrect password attempts. The lock will automatically be removed after 1 hour, so please wait until then.
Please kindly note that resetting your password will not unlock the account immediately.
QHow can I become a member?
Please proceed from here to register as a new member.











